© Roland Kreuzer Diplom-Volkswirt Trainer für Gruppendynamik (DGGO) Supervisor (DGSv) Systemischer Berater (SG) Danklstraße 4 81371 München Germany Telefon +49 (0)89/7 25 49 90 Fax +49 (0)89/7 67 59 261 conflict solving:   Conflicts within a team or between staff and manager arise due to contrary interests but also due to different working methods, cultural ideas, accidental hurts. In some conflicts you have to deal with the reproach of workplace bullying In current conflicts I offer: to develop solutions in the communicative field instead of structural measures to release mental blocks in several meetings with individuals, the team and with the boss to enhance slowly mutual trust and to develop good compromises I offer for the manager to get clear his or her role within this conflict and to get clear adequate possibilities of control The basic question for me is: To which extent is it possible to accept the existing diversity or even take a benefit of it and to which extent has a common ground to be preserved or re-achieved ? In one to three-days workshops I can provide theory and methods to analyze, prevent and deal with conflicts. I have got my experience to handle successfully personal and workplace conflicts during my training in group dynamics, in numerous moderations of conflict situations and workshops of team development with different branches, professions and with persons of different cultures. publication: Kuhn (1999): Konflikte systemisch und dynamisch lösen. Nicht der Konflikt ist das Problem, sondern die Unfähigkeit ihn zu regeln - Fünf Schritte zur Klärung von Auseinandersetzungen", Blätter der Wohlfahrtspflege 3-4/9, 146 Jg., "Mediation", 55-57. Download -> Konfliktlösung.pdf (71kb)